Network Operations Center Technical Specialist

2 weeks ago


Bengaluru, Karnataka, India Syniverse Full time

At Syniverse, we're the world's most connected company, shaping the future with innovative technology. As a Network Operations Center Technical Specialist, you'll play a key role in providing support for Level 1 trouble isolation and repair for all Syniverse Global Networks, Products, Platforms, and Services.

Key Responsibilities:

  • Work as a single point of contact for customer communications and escalations.
  • Ensure the performance of the network through monitoring of traffic, performance, and configuration.
  • Support the analysis, reporting, and action to resolve alerts generated by internal surveillance tools.

Requirements:

  • No previous experience required.
  • Preferred Networking and Application Certifications from an accredited Trade School or Academy.
  • Exceptional customer service skills and demeanor, along with the ability to communicate with both technical and non-technical clients.

Why Syniverse?

We believe diversity, equity, and inclusion among our employees are crucial to our success as a global company. We foster an inclusive, collaborative, and transparent organizational culture, offering a competitive total compensation and flexible work arrangements.



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