Network Operations Center Technical Specialist
2 weeks ago
At Syniverse, we're the world's most connected company, shaping the future with innovative technology. As a Network Operations Center Technical Specialist, you'll play a key role in providing support for Level 1 trouble isolation and repair for all Syniverse Global Networks, Products, Platforms, and Services.
Key Responsibilities:
- Work as a single point of contact for customer communications and escalations.
- Ensure the performance of the network through monitoring of traffic, performance, and configuration.
- Support the analysis, reporting, and action to resolve alerts generated by internal surveillance tools.
Requirements:
- No previous experience required.
- Preferred Networking and Application Certifications from an accredited Trade School or Academy.
- Exceptional customer service skills and demeanor, along with the ability to communicate with both technical and non-technical clients.
Why Syniverse?
We believe diversity, equity, and inclusion among our employees are crucial to our success as a global company. We foster an inclusive, collaborative, and transparent organizational culture, offering a competitive total compensation and flexible work arrangements.
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