Network Operations Center Specialist

1 week ago


Bengaluru, Karnataka, India Koch Global Services Full time

Job Summary

The Network Operations Center Analyst will be responsible for monitoring and maintaining a large-scale network environment with minimal supervision. This role involves working with third-party vendors, onsite contacts, and team members to resolve complex issues and provide first-level troubleshooting and problem resolution.

Key Responsibilities

  • Monitoring network interfaces and devices, both domestic and global, via a performance monitoring solution.
  • Providing and auditing security access, as well as documenting.
  • Working with colleagues to resolve complex issues with innovative and efficient solutions.
  • Ensuring escalations are handled in a professional, consistent, and relentless manner.

Requirements

  • Excellent communication and interpersonal skills.
  • 1+ years supporting a Network environment/Windows OS with basic knowledge of network monitoring tools.
  • Basic knowledge of Windows Servers, DHCP, and DNS.
  • Excellent technical, diagnostic, and troubleshooting skills.
  • Experience working with ticketing systems (i.e., Service Now)

About Koch Global Services

Koch Global Services is a privately held global organization with over 120,000 employees around the world, with subsidiaries involved in manufacturing, trading, and investments. As a global team, we are committed to innovation and excellence in our IT operations.



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