Network Operations Specialist

4 weeks ago

Bengaluru, Karnataka, India IN19 Alcon Laboratories (India) Pvt Ltd Company Full time

Job Summary:

We are seeking a highly skilled Network Operations Specialist to join our team at IN19 Alcon Laboratories (India) Pvt Ltd Company. As a Network Operations Specialist, you will be responsible for monitoring and maintaining the company's network infrastructure, ensuring its stability and security.

Key Responsibilities:

  • Monitor network performance and security, identifying and resolving issues in a timely manner.
  • Design, implement, and maintain computer networks, including local area networks (LANs), wide area networks (WANs), wireless networks, and Data Center connectivity.
  • Install and configure network equipment, such as routers, switches, firewalls, and wireless access points.
  • Protecting data, software, and hardware by coordinating, planning, and implementing in accordance with the Alcon Security and compliance environment.
  • Conduct regular network audits to ensure compliance with security policies and regulations.
  • Collaborate with other IT teams to integrate network systems with other infrastructure components, such as servers, storage, and applications.
  • Develop and maintain network documentation, including network diagrams, configurations, and procedures.
  • Provide technical support and troubleshooting assistance to end-users and other IT staff.
  • Troubleshooting, diagnosing, and resolving hardware, software, and other network issues.

Requirements:

  • Bachelor's degree in Computer Science, Telecommunications, or IT
  • 2-4+ years of experience of monitoring, troubleshooting network devices including WLAN, LAN switching, Routers, SDWAN devices, Voice /Video, Cloud Operation.
  • Ability to work rotating shifts.
  • Ability to work at the Bangalore Alcon Network Operations Center
  • Service Now experience handling tickets.
  • Demonstrated experience working in ITIL environments.

Preferred Qualifications:

  • Proven ability to work effectively and collaboratively in a complex matrix organization
  • Service Now experience handling tickets and creating reporting
  • Demonstrated ability to drive process improvements and standardization
  • Experience working with Telecom providers and supplier support organizations.
  • Proven experience as a Network Analyst or similar role.
  • Experience working with some of the following: Cisco/Juniper products, Network Management solutions, Meraki, ISE and Bluecat DDI
  • Previous experience configuring, troubleshooting LAN environments.

Work Environment:

The ideal candidate will have a strong understanding of network devices, routing protocols, LAN/WAN environments and transports, network hardware and distribution facilities. The candidate will also need to be able to monitor, process ISP maintenance tasks and do basic troubleshoot network devices including WLAN, LAN switching, Routers, SDWAN devices, Voice /Video, Cloud Operation. The ability to lead and manage a high performing team of analysts during rotating shifts.

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