Insurance Post-Payment Case Manager

2 days ago


Bareilly, Uttar Pradesh, India beBeeOperational Full time ₹ 60,00,000 - ₹ 1,20,00,000
Job Title: Insurance Operations Specialist

We are looking for an experienced Insurance Operations Specialist to manage post-payment customer journeys, ensure timely case issuance, and maintain high FTR rates.

This role demands strong communication, stakeholder management, and process improvement skills, along with a basic understanding of insurance underwriting and proficiency in Excel.

  • Manage post-payment cases to ensure a smooth customer journey.
  • Communicate with customers via calls and emails to update them on next steps and pending requirements.
  • Coordinate with stakeholders to ensure timely case issuance.
  • Achieve monthly issuance targets with minimal TAT and high FTR rate.

Requirements:

  • Strong written and verbal communication skills.
  • Basic understanding of insurance underwriting and decision-making processes.
  • Ability to handle customers patiently, including difficult conversations.
  • Proven stakeholder management skills to push cases forward.
  • Minimum 1+ years of experience in Insurance operations.
  • Basic computer and Excel skills.


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