Senior Credit Card Risk Manager

1 day ago

Bareilly, Uttar Pradesh, India beBeeFraudInvestigator Full time ₹ 15,00,000 - ₹ 20,00,000
Job Title:

Credit Card Fraud Investigator

Role Summary:

This position plays a critical role in managing, analyzing, and resolving fraud cases to protect our stakeholders from financial losses.

Key Responsibilities:
  • Investigate and analyze fraud cases related to Mastercard transactions, ensuring timely resolution according to defined service level agreements.
  • Review transaction details, customer claims, and supporting documentation to validate disputes and identify fraudulent activities.
  • Collaborate with cross-functional teams to ensure seamless case resolution.
  • Identify patterns and trends in fraud to recommend process improvements and mitigation strategies.
  • Provide detailed documentation of case outcomes and escalate complex or high-risk issues to the team lead or manager.
  • Maintain adherence to operational guidelines, compliance standards, and regulatory requirements in all case handling.
Qualifications & Skills:
  • Bachelor's degree in any field.
  • 1-4 years of experience in fraud management, dispute resolution, or related operational roles within the payments or banking industry.
  • Strong knowledge of payment processing systems, card schemes (preferably Mastercard), and fraud detection methodologies.
  • Analytical mindset with the ability to interpret complex transaction data and detect irregularities.
  • Excellent problem-solving skills and attention to detail.
  • Strong communication and interpersonal skills, with the ability to work collaboratively in a team environment.
  • Ability to handle confidential information with integrity and discretion.
Preferred Qualifications:
  • Certification in fraud prevention or risk management.
  • Experience with chargeback processing and dispute lifecycle management.
  • Familiarity with regulatory frameworks such as PCI-DSS, GDPR, or equivalent.

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