Customer Satisfaction Champion

1 week ago

Chennai, Tamil Nadu, India beBeeCustomerSatisfaction Full time ₹ 4,00,000 - ₹ 12,00,000
Job Description

We are seeking a Customer Satisfaction Champion to join our team. In this role, you will be responsible for driving customer-centricity across the organization and ensuring that customer experience is at the forefront of all business decisions.

The ideal candidate will have excellent communication and interpersonal skills, with the ability to work effectively with stakeholders at all levels. They will also have a proven track record of delivering results in a fast-paced environment and be able to think critically and strategically.

Key Responsibilities
  • Act as the advocate for customer experience and ensure customer-centricity across the organization.
  • Drive action plans and work with business stakeholders to address customer dissatisfaction and complaints.
  • Lead efforts to resolve customer complaints quickly, escalate unresolved issues, and implement corrective actions.
  • Monitor feedback, proactively identify top issues, and initiate projects to improve customer satisfaction.
Requirements
  • Effective resolution and containment of customer complaints with root cause analysis (8D methodology).
  • Customer complaint trends analyzed and action plans developed to improve satisfaction.
  • Continuous follow-up and improvement of the I2P (Invoice to Payment) process in line with customer expectations.
  • Timely production of expert assessment reports, with actions validated and measured for effectiveness.
Benefits

In this role, you will have the opportunity to make a real impact on customer satisfaction and drive business growth. You will also receive a competitive salary and benefits package, as well as opportunities for professional development and advancement.

About Us

We are a leading [industry] company that values customer satisfaction above all else. We are committed to providing exceptional service and support to our customers, and we are looking for talented individuals like you to help us achieve this goal.

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