
Customer Care Executive
2 weeks ago
- Proactively manage and resolve customer issues and concerns with efficiency, professionalism, and empathy, ensuring high levels of customer satisfaction and loyalty.
- Develop and maintain a comprehensive understanding of company products, services, and policies to provide accurate and relevant support.
- Respond to customer inquiries via email in a timely, clear, and courteous manner, adhering to service-level agreements (SLAs).
- Identify and escalate complex or unresolved issues to the appropriate internal teams or leadership, ensuring proper documentation and timely follow-up.
- Accurately log all customer interactions, feedback, and resolutions in the CRM system to maintain up-to-date and reliable records.
- Collaborate closely with cross-functional teamsincluding Product, Operations, and Technical Support—to expedite issue resolution and enhance the overall customer experience.
- Continuously seek opportunities to improve support processes, reduce response time, and enhance customer satisfaction metrics.
Preferred candidate profile
Candidate should have Excellent Written & Verbal Communication Skill in English with any Graduation
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