Customer Care Executive

2 weeks ago


Chennai, Tamil Nadu, India MMC Infotech Services Full time ₹ 1,04,000 - ₹ 1,30,878 per year
  • Proactively manage and resolve customer issues and concerns with efficiency, professionalism, and empathy, ensuring high levels of customer satisfaction and loyalty.
  • Develop and maintain a comprehensive understanding of company products, services, and policies to provide accurate and relevant support.
  • Respond to customer inquiries via email in a timely, clear, and courteous manner, adhering to service-level agreements (SLAs).
  • Identify and escalate complex or unresolved issues to the appropriate internal teams or leadership, ensuring proper documentation and timely follow-up.
  • Accurately log all customer interactions, feedback, and resolutions in the CRM system to maintain up-to-date and reliable records.
  • Collaborate closely with cross-functional teamsincluding Product, Operations, and Technical Support—to expedite issue resolution and enhance the overall customer experience.
  • Continuously seek opportunities to improve support processes, reduce response time, and enhance customer satisfaction metrics.

Preferred candidate profile

Candidate should have Excellent Written & Verbal Communication Skill in English with any Graduation



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