
Supply Chain Champion
2 weeks ago
Effective customer relationship management is crucial for the success of any organization. As a Customer Success Manager, you will be responsible for building and maintaining strong relationships with our customers to ensure their satisfaction and retention.
The ideal candidate will have excellent communication skills, a consultative approach, and the ability to understand customer needs and provide solutions that meet those needs. You will work closely with customers to identify opportunities for growth and develop strategies to achieve their goals.
- Develop and execute plans to increase adoption and drive usage of our products and services.
- Establish trusted advisor relationships with assigned customers and drive continued value realization.
- Identify and nurture customers who are at risk of churning and develop strategies to retain them.
- Collaborate with sales teams to identify upsell and cross-sell opportunities and develop account plans to expand our footprint.
Key Responsibilities:
• Develop and execute customer engagement strategies to drive business outcomes.
• Build and maintain strong relationships with key decision-makers within assigned accounts.
• Identify and prioritize opportunities for growth and develop strategies to achieve customer goals.
• Collaborate with cross-functional teams to develop and implement account plans.
About the Role: This is an exciting opportunity to join our operations team as a Customer Success Manager. As a member of this team, you will play a critical role in driving customer success and revenue growth. If you are a motivated and results-driven individual with a passion for delivering exceptional customer experiences, we encourage you to apply.
Why Choose Us? We are a leading provider of predictive supply chain visibility solutions, with a reputation for excellence and a commitment to innovation. Our innovative platform enables customers to lower operating costs, improve on-time performance, and strengthen end-customer relationships.
Our Values: At FourKites, we are passionate about creating raving fans of our customers. We believe in empowering our employees to deliver exceptional customer experiences and driving revenue growth through innovative solutions.
Our Culture: We pride ourselves on being a collaborative and dynamic workplace. Our team members are empowered to take ownership of their work and make decisions that drive business outcomes.
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