Strategic Salesforce Director

2 days ago

Belgaum, Karnataka, India beBeeDirector Full time US$ 1,80,000 - US$ 2,50,000

Transform the Meetings and Events Industry

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Cvent is a leading meetings, events, and hospitality technology provider with over 4,800 employees and ~22,000 customers worldwide. Founded in 1999, Cvent delivers a comprehensive event marketing and management platform for marketers and event professionals.

The company fosters intrapreneurship – a system that encourages employees to think and act like individual entrepreneurs and empowers them to take action, embrace risk, and make decisions as if they had founded the company themselves. At Cvent, we value diverse perspectives and foster a culture that celebrates differences and builds on shared connections.

We are seeking a strategic Director of CRM with 17+ years of experience, including 10–15 years of expertise in the Salesforce ecosystem. The ideal candidate is a Salesforce expert with hands-on experience in Salesforce CPQ, Sales Cloud, Service Cloud, and Experience Cloud.

Key Responsibilities:

  • Lead the end-to-end Salesforce development lifecycle, overseeing multiple orgs.
  • Manage strategic initiatives such as M&A integrations, customer-facing Experience Cloud sites, and cross-system data synchronization.
  • Implement modern DevOps practices and align platform capabilities with evolving business needs.
  • Bridge technical depth with strategic insight, build strong stakeholder relationships, and drive continuous improvement across our CRM ecosystem.

Salesforce Proficiency:

  • Expertise in Salesforce CPQ, Sales Cloud, Service Cloud, and Experience Cloud.
  • Deep understanding of Salesforce architecture, security model, configuration, and customization.
  • Hands-on experience with Apex, Visualforce, Lightning Web Components, and other Salesforce technologies.
  • Proven ability to design, develop, and implement complex Salesforce solutions.

Salesforce DevOps:

  • Experience with release management and sandbox management in Salesforce.
  • Oversee the entire Salesforce development lifecycle, from requirements gathering to deployment.
  • Implement robust DevOps practices, including continuous integration and continuous delivery (CI/CD).

Team Management:

  • History of managing development and engineering teams.
  • Proven ability to manage a mix of full-time employees (FTE) and contractors effectively.
  • Foster a collaborative and innovative team culture.

Technical Experience:

  • Extensive experience (10-15 years) in the Salesforce ecosystem.
  • Experience running multiple Salesforce orgs' lifecycles across one or more past job experiences.
  • Ensure seamless data flow and synchronization between Salesforce and other systems.

Communication:

  • Proven ability to build relationships with executives and stakeholders, ensuring alignment with business objectives and effective communication across teams.
  • Strong ability to translate health metrics into actionable recommendations, showcasing the impact of data analysis on strategic decisions.
  • Effectively communicate technical concepts to non-technical audiences.

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