Ecommerce Business Growth Specialist

4 days ago

Bengaluru, Karnataka, India beBeeCareer Full time ₹ 7,20,000 - ₹ 14,40,000
Customer Success Manager

About InstaVid:

Instavid is a fast-growing SaaS company helping eCommerce brands enhance customer experience through beautiful shoppable videos. Our product is trusted by top DTC brands to drive higher conversions and engagement with interactive videos.

We are hiring a Customer Success Manager to join our in-office team. This role focuses on ensuring existing clients maximize value from InstaVid, driving product adoption, and maintaining strong relationships with DTC brands to reduce churn and increase expansion revenue.

Key Responsibilities:

  1. Own the end-to-end customer journey from onboarding to renewal for 100+ clients.
  2. Develop and execute customer success strategies to drive product adoption and business outcomes.
  3. Conduct monthly business reviews and strategic planning sessions with key stakeholders.
  4. Build strong relationships with C-level executives and marketing teams at DTC brands.
  5. Analyze customer data to identify usage patterns, risks, and optimization opportunities.
  6. Lead customer advocacy programs including case studies, testimonials, and referrals.
  7. Drive product feedback to our development team based on customer needs and market trends.
  8. Implement scalable processes and tools to improve customer experience at scale.

Requirements:

  • 1-2 years of experience in customer success, account management, or client relations.
  • Strong understanding of SaaS metrics (churn, NPS, expansion revenue, etc.).
  • Excellent communication and presentation skills.
  • Experience working with eCommerce or marketing technology platforms preferred.
  • Analytical mindset with proficiency in CRM and analytics tools.
  • Proven track record of driving customer retention and growth.

Benefits:

  • Competitive salary: ₹6 LPA based on experience.
  • Performance bonuses tied to retention and expansion targets.
  • Direct exposure to fast-growing Indian DTC ecosystem.
  • Opportunity for rapid career growth in a scaling startup.
  • Stock options for high performers.

  • Senior Ecommerce Specialist

    2 weeks ago

    Bengaluru, Karnataka, India beBeeEcommercet Specialist Full time ₹ 4,00,000 - ₹ 8,00,000

    Job Overview:We are seeking a seasoned Ecommerce Specialist with expertise in Magento-based websites. The ideal candidate should have hands-on experience in developing, maintaining, and scaling high-performance ecommerce platforms.The successful candidate will be responsible for building, configuring, and maintaining Magento 1x/2x ecommerce websites, as well...

  • Ecommerce Business Growth Specialist

    7 days ago

    Bengaluru, Karnataka, India beBeeGrowth Full time ₹ 18,00,000 - ₹ 25,00,000

    Job OpportunityWe are seeking an experienced professional to drive growth and revenue for our brand accounts.Key Responsibilities:Oversight of D2C business operations, including sales and marketing strategies.Management of brand partner relationships, encompassing expectation setting, deliverables, and performance evaluation.Collaboration with internal teams...

  • Business Development Executive

    6 days ago

    Bengaluru, Karnataka, India beBeeEcommerce Full time ₹ 20,00,000 - ₹ 40,00,000

    Build a Career in Ecommerce Sales & GrowthWe are seeking a skilled Business Development Executive to develop and implement ecommerce sales strategies that meet revenue and growth targets.The ideal candidate will be responsible for:Implementing data-driven analytics to track sales trends and identify opportunities for expansionConceptualizing digital...

  • Ecommerce Integration Specialist

    4 days ago

    Bengaluru, Karnataka, India beBeeIntegration Full time ₹ 1,50,000 - ₹ 28,00,000

    Job Title: Ecommerce Integration SpecialistAs an Ecommerce Integration Specialist, you will be responsible for managing merchant account integrations and collaborating with product and tech teams to drive smooth ecommerce experiences.Key Deliverables:Manage merchant account integration and collaborate with product and tech teams to identify and resolve...

  • Ecommerce Specialist

    2 weeks ago

    Bengaluru, Karnataka, India AJFAN INTERNATIONAL Full time US$ 60,000 - US$ 1,20,000 per year

    Company DescriptionAJFAN INTERNATIONAL aims to be the first choice for customers seeking high-quality dates, dry fruits, nuts, exotic fruits, vegetables, and imported drinks and wines across India. We are committed to maintaining the highest level of quality from selection to after-sales service, backed by our own dates farm in the Middle East, where we...

  • Ecommerce Specialist

    3 weeks ago

    Bengaluru, Karnataka, India Advantech Full time

    Job overviewAdvantech is seeking an experienced eCommerce Specialist to join our team in India (Bangalore). In this role, you will manage and optimize our B2B eCommerce platform, ensuring seamless operations, driving online sales growth, and integrating marketing strategies across digital channels. You will collaborate with cross-functional teams to...

  • Ecommerce Specialist

    3 weeks ago

    Bengaluru, Karnataka, India Advantech Full time

    Job overview Advantech is seeking an experienced eCommerce Specialist to join our team in India (Bangalore). In this role, you will manage and optimize our B2B eCommerce platform, ensuring seamless operations, driving online sales growth, and integrating marketing strategies across digital channels. You will collaborate with cross-functional teams to...

  • Ecommerce Specialist

    3 weeks ago

    Bengaluru, Karnataka, India Advantech Full time

    Job overview Advantech is seeking an experienced eCommerce Specialist to join our team in India (Bangalore). In this role, you will manage and optimize our B2B eCommerce platform, ensuring seamless operations, driving online sales growth, and integrating marketing strategies across digital channels. You will collaborate with cross-functional teams to...

  • Ecommerce Specialist

    4 weeks ago

    Bengaluru, Karnataka, India Advantech Full time

    Job overviewAdvantech is seeking an experienced eCommerce Specialist to join our team in India (Bangalore). In this role, you will manage and optimize our B2B eCommerce platform, ensuring seamless operations, driving online sales growth, and integrating marketing strategies across digital channels. You will collaborate with cross-functional teams to enhance...

  • Ecommerce Specialist

    2 weeks ago

    Bengaluru, Karnataka, India Advantech Full time US$ 90,000 - US$ 1,20,000 per year

    Job overviewAdvantech is seeking an experiencedeCommerce Specialistto join our team in India (Bangalore). In this role, you will manage and optimize our B2B eCommerce platform, ensuring seamless operations, driving online sales growth, and integrating marketing strategies across digital channels. You will collaborate with cross-functional teams to enhance...