Expert Telecom Professional

1 day ago


Cochin, Kerala, India beBeeCloud Full time ₹ 20,00,000 - ₹ 28,00,000
Telecom Operations Manager

The demand for skilled telecom professionals, particularly those with expertise in cloud-based contact center solutions, is high.

Primary Responsibilities:
  • Develop and execute strategies that align with organizational goals in collaboration with senior management.
  • Establish implementation strategy and metrics-driven processes to ensure quality of delivery and uptime of IT infrastructure.
  • Negotiate with vendors, outsourcers, and contractors to secure and manage infrastructure-related products and services.
  • Develop disaster recovery plans and conduct testing to detect faults.
  • Engage with clients to understand their business objectives and translate them into technical requirements.
  • Design, engineer, and operate global contact centers on heterogeneous platforms consisting of cloud contact centers like NICE inContact, Genesis, Amazon Connect, and AudioCodes.
  • Work closely with business units, IT departments, and external vendors to align telephony solutions with business objectives. Provide subject matter expertise and guidance on best practices.

Key Skills and Qualifications:

  • Strong operational experience with understanding of systems maintenance, licensing, configurations, and disaster recovery.
  • Fair understanding of Network basics, additional certifications in voice/network stream beneficial.
  • Compliance and security related understanding with respect to voice devices & various platforms.
  • Strong Experience with structured Enterprise Architecture practices, hybrid cloud deployments, and on-premise-to-cloud migration deployments.
  • Ability to work effectively on multiple projects at a time.
  • 24/7 availability for remote support also apart from regular office hours.


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