
Expert Telecom Professional
1 day ago
The demand for skilled telecom professionals, particularly those with expertise in cloud-based contact center solutions, is high.
Primary Responsibilities:- Develop and execute strategies that align with organizational goals in collaboration with senior management.
- Establish implementation strategy and metrics-driven processes to ensure quality of delivery and uptime of IT infrastructure.
- Negotiate with vendors, outsourcers, and contractors to secure and manage infrastructure-related products and services.
- Develop disaster recovery plans and conduct testing to detect faults.
- Engage with clients to understand their business objectives and translate them into technical requirements.
- Design, engineer, and operate global contact centers on heterogeneous platforms consisting of cloud contact centers like NICE inContact, Genesis, Amazon Connect, and AudioCodes.
- Work closely with business units, IT departments, and external vendors to align telephony solutions with business objectives. Provide subject matter expertise and guidance on best practices.
Key Skills and Qualifications:
- Strong operational experience with understanding of systems maintenance, licensing, configurations, and disaster recovery.
- Fair understanding of Network basics, additional certifications in voice/network stream beneficial.
- Compliance and security related understanding with respect to voice devices & various platforms.
- Strong Experience with structured Enterprise Architecture practices, hybrid cloud deployments, and on-premise-to-cloud migration deployments.
- Ability to work effectively on multiple projects at a time.
- 24/7 availability for remote support also apart from regular office hours.
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