App User Support Specialist

6 days ago


Solapur, Maharashtra, India beBeeCustomerSupport Full time ₹ 30,00,000 - ₹ 60,00,000
Job Overview

The role of a Support Liaison is pivotal in facilitating seamless interactions between influencers, brands, and app users on Brandwave.

Main Responsibilities:
  • Query Resolution: Handle inbound queries, emails, and calls to resolve issues and provide accurate information.
  • User Onboarding: Guide influencers and brands through the onboarding process and app navigation.
  • Escalation Management: Maintain a positive and professional tone while handling escalations and complaints.
  • Feedback Collection: Collect feedback from users and report recurring issues to improve the app experience.
  • Interdepartmental Collaboration: Collaborate with the product and marketing teams to ensure seamless user journeys.
Key Requirements:
  • Experience: 0–2 years of experience in customer service, influencer management, or client relations (freshers welcome).
  • Communication Skills: Excellent verbal and written communication skills.
  • Problem-Solving Ability: Strong problem-solving ability with a calm, empathetic approach.
  • Social Interactions: Comfortable interacting with influencers, brands, and app users.
  • Linguistic Proficiency: Knowledge of English, Hindi, and Telugu is a plus.


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