
App User Support Specialist
6 days ago
The role of a Support Liaison is pivotal in facilitating seamless interactions between influencers, brands, and app users on Brandwave.
Main Responsibilities:- Query Resolution: Handle inbound queries, emails, and calls to resolve issues and provide accurate information.
- User Onboarding: Guide influencers and brands through the onboarding process and app navigation.
- Escalation Management: Maintain a positive and professional tone while handling escalations and complaints.
- Feedback Collection: Collect feedback from users and report recurring issues to improve the app experience.
- Interdepartmental Collaboration: Collaborate with the product and marketing teams to ensure seamless user journeys.
- Experience: 0–2 years of experience in customer service, influencer management, or client relations (freshers welcome).
- Communication Skills: Excellent verbal and written communication skills.
- Problem-Solving Ability: Strong problem-solving ability with a calm, empathetic approach.
- Social Interactions: Comfortable interacting with influencers, brands, and app users.
- Linguistic Proficiency: Knowledge of English, Hindi, and Telugu is a plus.
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