End User Support Technician

6 days ago


Solapur, Maharashtra, India beBeeField Full time US$ 60,000 - US$ 1,00,000
Technical Support Specialist

Our organization is seeking a skilled Technical Support Specialist to provide end-user technical support across the organization.

  • Provide on-site and remote support for desktops, laptops, printers, and peripherals.
  • Troubleshoot operating system and application-related issues (Windows, MS Office, email, etc.).
  • Install, configure, and upgrade end-user hardware and software as per IT policies.
  • Manage user accounts, access rights, and group policies in Active Directory.
  • Support connectivity issues including LAN, Wi-Fi, VPN, and IP telephony.

The ideal candidate will have 3-5 years of experience in IT end-user support or desktop support, strong knowledge of Windows 10/11 and Microsoft Office Suite, and experience with Active Directory, Outlook/Exchange, and remote support tools.

Preferred qualifications include a Bachelor's Degree in Information Technology or a related field, certifications such as CompTIA A+, Microsoft MCSA, or ITIL Foundation, and experience supporting mobile devices and collaboration tools.

Job Requirements:

  • 3-5 years of experience in IT end-user support or desktop support.
  • Strong knowledge of Windows 10/11 and Microsoft Office Suite.
  • Experience with Active Directory, Outlook/Exchange, and remote support tools.
  • Bachelor's Degree in Information Technology or a related field.
  • Certifications such as CompTIA A+, Microsoft MCSA, or ITIL Foundation.

Additional Qualifications:

  • Experience supporting mobile devices and collaboration tools.

Benefits:

By joining our team, you will have the opportunity to work with a dynamic organization that values innovation and excellence. You will be part of a team that is passionate about providing exceptional service and support to our customers.



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