Dream Travel Career

11 hours ago

Davangere, Karnataka, India beBeeCustomerService Full time ₹ 9,00,000 - ₹ 12,00,000
Job Title: Customer Excellence Executive (Night shift)

Be a part of our dynamic team and take on the role of a Customer Excellence Executive. As a key member, you will be responsible for handling real-time on-trip queries from customers, managing escalations efficiently, and ensuring timely resolutions.

Key Responsibilities:

  • Handle real-time on-trip queries from customers
  • Manage escalations efficiently and ensure timely resolutions
  • Coordinate with suppliers, hotels, and transport providers to resolve urgent issues
  • Provide immediate assistance for any itinerary changes or disruptions
  • Maintain clear and timely communication with customers to ensure a seamless travel experience
  • Document all queries and resolutions for continuous service improvement

Requirements:

  • 1-3 years of experience in customer service, travel operations, or a related field
  • Strong problem-solving and decision-making skills
  • Excellent communication skills and ability to handle high-pressure situations
  • Familiarity with travel bookings, reservations, and emergency handling
  • Ability to work independently and make quick judgments
  • Customer-first approach with a focus on delivering exceptional service

Benefits:

  • Competitive salary package
  • Opportunity to be a part of a growing and dynamic travel company
  • A collaborative and supportive team environment

Join us and take your career to new heights If you have a passion for travel and customer service, we would love to hear from you.

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