Operations Manager

14 hours ago

Udaipur, Rajasthan, India beBeeoperations Full time ₹ 1,50,00,000 - ₹ 2,50,00,000
Job Title: Senior Operations Specialist

We are seeking a highly skilled Senior Operations Specialist to join our team. This role involves managing payment solutions and requires hands-on experience with platforms like Fiserv Enterprise Payments Platform, ACI Universal Payments (UP) Framework, SWIFT, and Message Translation Service (MTS).

This position focuses on system recovery processes, ensuring rapid resolution and minimal business impact using technologies such as Java, AWS Cloud Platform/Infra, API Engineering, Mainframe, and observability tools.

Responsibilities include:

  • Acting as a subject matter expert in system recovery processes.
  • Designing, implementing, and maintaining monitoring, alerting, and logging solutions.
  • Proactively identifying risks and implementing preventive measures to ensure system stability across distributed and cloud-native environments.
  • Leveraging domain expertise in payment protocols (SWIFT, MTS, ACH), standards like ISO 20022, and regulatory frameworks including SEPA and PCI-DSS.
  • Improving incident response workflows and leading critical incident triage.
  • Analyzing recurring issues, performing deep-dive investigations, and collaborating across teams to implement long-term fixes and resiliency strategies.
  • Developing automation scripts for routine tasks, system health checks, and self-healing mechanisms.
  • Working closely with Engineering, DevOps, and Business stakeholders to align operations with business goals and coordinate production readiness for deployments.
  • Exposure to tools like Istio and Launch Darkly to support traffic management and controlled feature rollouts.
Key Skills and Qualifications
  • Bachelor's degree in Computer Science, IT, or a related field.
  • 7+ years of experience in L2 operations, incident management, and system recovery.
  • Deep knowledge of the Enterprise Payments Platform (EPP) and modern payment processing protocols.
  • Experience with payment gateways, fintech APIs, and ISO 8583/ISO 20022.
  • Proficiency in Java, AWS Cloud Platform/Infra, API Engineering, and Mainframe systems.
  • Advanced experience with observability tooling (Datadog, Splunk) and Python scripting for integrations and automation.
  • Strong Linux/Unix systems knowledge and understanding of cloud environments (AWS, Azure, or GCP).
  • Familiarity with CI/CD pipelines, Docker, Kubernetes, and ITSM tools.
  • Experience with SQL/NoSQL database monitoring and troubleshooting.
  • Understanding of distributed systems and microservices architectures.
PREFERRED QUALIFICATIONS
  • Experience developing or troubleshooting APIs using Spring Boot.
  • Familiarity with service meshes (Istio) and feature flagging tools (LaunchDarkly).
  • Exposure to secrets management tools like Vault or Consul.
  • Prior experience in highly regulated environments with a focus on compliance (e.g., PCI-DSS).

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