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Voice Quality Specialist
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Unlock Your Potential as a Call Quality Expert
About the RoleWe're revolutionizing the vacation experience at our company, a leading travel organization based in Gurugram. As a Call Quality Analyst, you'll play a crucial role in ensuring customer interactions meet our high standards.
Main Responsibilities- Evaluate recorded sales calls against quality benchmarks to ensure they align with our vision.
- Analyze strengths and gaps in sales conversations, focusing on customer experience, compliance, and effectiveness.
- Develop actionable feedback reports and share insights with our Training & Development team to drive growth.
- Collaborate with trainers to design solutions for skill gaps and recommend process improvements to enhance our performance.
- Monitor the impact of feedback implementation and update evaluation criteria as needed to continuously improve.
- Provide expert insights to boost sales effectiveness, customer satisfaction, and team performance.
- 1–3 years of experience in quality analysis, call auditing, or training support (preferably in a sales-driven environment).
- Strong listening, analytical, and reporting skills to drive business outcomes.
- Ability to provide constructive feedback and suggest practical solutions to challenges.
- Excellent communication and interpersonal skills to build strong relationships.
- Hunger to learn, adapt, and contribute to continuous improvement and innovation.
