Voice Support Specialist

21 hours ago

Meerut, Uttar Pradesh, India beBeeSupport Full time ₹ 45,00,000 - ₹ 75,00,000

Job Title: Customer Engagement Specialist

Location: Mumbai (Marol)

Experience: 0-4 Years. Freshers are welcome to apply.

Shift Details: Mon- Sat | 7 am- 4 pm | Work From Office

Key Responsibilities:

  • Proactive Onboarding: Welcome new learners with a personalized call within 48 hours to guide them through account setup, platform access, and initial orientation.
  • Red-Alert Engagement: Proactively contact at-risk learners flagged by the system to diagnose challenges and provide solutions, such as academic tips or deadline extensions.
  • Problem Resolution: Address and resolve learner issues related to billing, platform access, and general inquiries by coordinating with internal teams.
  • Administrative Support: Maintain detailed call logs and learner status in the CRM system, and participate in quality assurance assessments.
  • Continuous Improvement: Provide feedback on workflows and suggest enhancements to improve the learner experience.

Required Skills & Competencies

  • Excellent Communication: Clear, confident, and empathetic voice communication.
  • Problem-Solving Ability: Ability to understand concerns, assess needs, and act quickly.
  • Learner-Centric Mindset: Patience and dedication to improving learner experience and outcomes.
  • Time Management: Capable of managing call schedules, follow-ups, and reports efficiently.
  • Tech Savvy: Comfortable using CRM systems, call monitoring tools, and internal platforms.

Desired Qualifications

  • Bachelor's Degree in any field (preferred).
  • 1-2 years of experience in voice-based support, preferably in EdTech, customer support, or student success roles.
  • Experience in Handling Calls.
  • Familiarity with Escalation Protocols and Quality Assurance Practices.

 

Our team is committed to providing exceptional learner experiences, and we believe that this role is crucial to achieving our goals. If you have a passion for delivering outstanding service, are skilled in resolving complex issues, and thrive in a dynamic environment, then this could be an exciting opportunity for you.

  • Unlock Your Potential as an International Voice Support Expert

    3 days ago

    Meerut, Uttar Pradesh, India beBeeVoice Full time ₹ 42,00,000 - ₹ 45,00,000

    International Voice Support Specialist Job DescriptionAimlay is seeking a Voice Support Specialist to join their night shift team. The ideal candidate will guide working professionals in unlocking their academic and career potential.About the Role:This position requires updating CRM records, making outbound calls daily using provided leads, verifying and...

  • Voice Recording Professionals Wanted

    6 days ago

    Meerut, Uttar Pradesh, India beBeeDataCollector Full time US$ 35,000 - US$ 70,000

    Gainful Opportunities for Voice Recording SpecialistsJob Overview:We are actively seeking experienced resources to participate in a voice recording project.This task entails recording short phrases with names in various environments using our iOS app. It is a flexible, remote opportunity that you can complete at your convenience.Key Responsibilities:Record...

  • Voice Process Specialist

    15 hours ago

    Meerut, Uttar Pradesh, India beBeeVoice Full time ₹ 20,00,000 - ₹ 40,00,000

    Job Title: Voice Process SpecialistJob Overview:The successful candidate will be responsible for managing new orders from receipt to fulfillment, ensuring accuracy and completeness throughout the process.Key Responsibilities:Review and verify order details for accuracy and completenessProcess new orders on our web-based system, utilizing alphanumeric...

  • US Voice Appointment Booking Representative

    7 days ago

    Meerut, Uttar Pradesh, India beBeeCustomerService Full time ₹ 5,70,000 - ₹ 11,40,000

    Appointment Specialist Job OpportunityJob Description:We are seeking a highly motivated and organized Appointment Specialist to join our team. The ideal candidate will possess excellent communication skills, experience in handling US-based voice processes, and the ability to work during night and early morning shifts. This role involves conducting outbound...

  • AI-Driven Voice Solutions Specialist

    13 hours ago

    Meerut, Uttar Pradesh, India beBeeVoice Full time ₹ 15,00,000 - ₹ 22,50,000

    Job Title: Intelligent Voice Systems EngineerAbout the Role:We are seeking an accomplished voice systems engineer with hands-on experience in designing, developing, and optimizing voice models for enterprise-class voice solutions. The ideal candidate will have a strong background in deep learning, speech/audio processing, and machine learning libraries.Key...

  • Secure Voice Network Engineer

    7 days ago

    Meerut, Uttar Pradesh, India beBeeVoiceEngineer Full time ₹ 12,00,000 - ₹ 18,00,000

    Unlock a unique opportunity to bridge the gap between enterprise voice collaboration systems and network firewall security.About the Role:This is an exciting chance for a resourceful engineer who thrives in cross-functional environments, ensuring secure, reliable, and high-performing communications.The ideal candidate will have expertise in Unified...

  • Client Support Specialist

    6 days ago

    Meerut, Uttar Pradesh, India beBeeClientSupport Full time ₹ 25,00,000 - ₹ 40,00,000

    Job Title: Client Support SpecialistAbout Us We are seeking a skilled Client Support Specialist to join our dynamic team. This is an excellent opportunity to work in a collaborative environment and enhance your professional skill set.About the RoleThe successful candidate will play a crucial role in delivering outstanding client service while working in a...

  • IT Infrastructure Support Specialist

    2 days ago

    Meerut, Uttar Pradesh, India beBeeDesktop Full time ₹ 10,00,000 - ₹ 12,00,000

    Desktop Support SpecialistWe are seeking a skilled Desktop Support Specialist to join our team. This individual will play a vital role in ensuring the smooth operation of our IT infrastructure, providing timely and effective support to employees.The ideal candidate will have proven experience in desktop support, strong knowledge of Microsoft Windows...

  • Service Support Specialist

    1 day ago

    Meerut, Uttar Pradesh, India beBeeEnergy Full time ₹ 80,00,000 - ₹ 1,20,00,000

    Job Title:Service Support SpecialistAbout the Role:We seek an experienced and energetic professional to fill a Service Support Specialist position. The ideal candidate will be self-driven, responsible, a quick learner, and a skilled problem solver.This role involves providing technical assistance to customers, installing and maintaining equipment,...

  • IT Support Professional

    4 days ago

    Meerut, Uttar Pradesh, India beBeeTechnical Full time ₹ 6,00,000 - ₹ 15,00,000

    Job Title: Technical Support SpecialistYou will provide first- and second-level technical support to global employees, covering all company levels.About the RoleTimely operational and technical support for personal computers and troubleshoot domestic computer hardware and software issues.Prompt and effective troubleshooting, resolution, and documentation of...