
Customer Experience Specialist
2 weeks ago
Reservations Assistant - Customer Experience Expert
Key Responsibilities:- Manage and process client reservations to ensure seamless guest experiences.
- Provide exceptional customer service and support, addressing queries and concerns in a timely manner.
- Communicate effectively with clients regarding their travel needs, preferences, and requirements.
- Assist in resolving any issues related to bookings, ensuring guest satisfaction and loyalty.
- Maintain accurate records of all transactions, adhering to established protocols and standards.
- A high school diploma or equivalent is required.
- Prior experience in customer service or the travel industry is highly desirable.
- Demonstrate strong communication and interpersonal skills to interact with diverse guests and colleagues.
- Proficiency in using reservation systems and software to efficiently manage bookings and services.
- Ability to thrive in a fast-paced environment, handling multiple tasks and priorities simultaneously.
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Customer Experience Specialist
2 weeks ago
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