Customer Experience Specialist

1 day ago

Thoothukudi, Tamil Nadu, India beBeeInsights Full time ₹ 8,00,000 - ₹ 12,10,000

Job Overview

 

We're seeking a detail-oriented, analytical professional to drive customer insights and satisfaction. As a key member of our team, you will play a vital role in creating meaningful customer experiences.

 

Your responsibilities will include:

  • Developing actionable reports to track performance trends and identify opportunities for growth.
  • Analyzing customer data to uncover patterns, gaps, and areas for improvement.
  • Capturing feedback and understanding customer pain points through direct engagement.
  • Providing insights to internal teams to enhance overall customer satisfaction.
  • Collaborating with cross-functional teams to ensure data accuracy and consistency.

 

To excel in this role, you'll need:

  • A minimum of 6 months of experience in business intelligence or data analysis.
  • A strong analytical mindset with problem-solving skills.
  • Proficiency in Excel (basic to advanced).
  • Excellent communication skills with the ability to connect empathetically with customers.
  • A customer-centric approach and eagerness to contribute to continuous improvement.

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