Experience Ambassador

2 weeks ago


Palakkad, Kerala, India beBeeCustomer Full time ₹ 12,00,000 - ₹ 16,00,000

At the heart of delivering exceptional customer experiences lies a unique blend of empathy, precision, and care. As a key player in this dynamic team, you will ensure every customer feels valued and appreciated.

Role Overview

This role requires a Customer Experience Executive to be at the forefront of ensuring our customers enjoy a smooth and positive journey with our products and services.

Key Responsibilities:
  • Provide top-notch support to customers by efficiently resolving their queries.
  • Act as a customer advocate, guiding them through using specific features that make a difference.
  • Engage in problem-solving and analyze product issues by exploring different scenarios or stepping into the customer's shoes.
  • Maintain our knowledge base by regularly updating internal systems with insights from technical issues and valuable customer conversations.
  • Collaborate and innovate with the team to keep our product evolving.
  • Stay ahead of the curve and inform customers about the latest features and functionalities as soon as they're available.
  • Ensure resolution by following up with customers to confirm everything is running smoothly on their end.
  • Amplify the customer voice by collecting feedback directly from customers and sharing it with relevant teams to drive innovation and improvement.
Requirements:
  • Bring your experience: have at least 2 years in a customer-facing role.
  • Offer versatile support: ready to tackle various channels such as calls, chats, and emails.
  • Apply a customer-centric approach: we're all about our customers – you should be too.
  • Be tech-savvy: familiar with help desk software and remote support tools?
  • Demonstrate strong communication and problem-solving skills.
  • Juggle tasks with ease: multitasking in a fast-paced environment is essential.


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