IT Operations Management Specialist

3 days ago

Anand, Gujarat, India beBeeService Full time ₹ 1,80,00,000 - ₹ 2,20,00,000

IT Operations Management Specialist

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  • As an IT Operations Management (ITOM) specialist, you will work with business stakeholders to analyze and review detailed business and technical requirements, developing technical solutions using the ServiceNow platform.

  • The ideal candidate will have strong technical and analytical skills, think outside the box, and be naturally curious. They will design, develop, test, and configure business requirements on the ServiceNow platform with a focus on ITOM related modules such as CMDB, CSDM, Discovery, Service Map, Event/Alert Management, Integration Hub.

  • Capture requirements from business stakeholders and SMEs through demonstrations and workshops. Coordinate with internal/external stakeholders for development of user stories, configurations, and ensure timely delivery.

  • Configure modules, develop custom solutions as required through scripting and software development. Prepare high-level design (HLD), low-level design (LLD), architecture design, and technical documentation as specified and internally required.

  • Work with the platform team to update technology direction and strategy, manage BAU tasks. Provide value-based assessments and workshops to help maximize business results from ServiceNow software.

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