Operational Escalations Professional

20 hours ago


Bareilly, Uttar Pradesh, India beBeeEscalations Full time ₹ 12,12,731 - ₹ 15,35,895
Escalations Manager Role

We are seeking a proactive and experienced professional to handle post-sales operations, customer escalations, and resolve issues in our EdTech organization.

This role involves handling unresolved learner and client complaints, analyzing root causes of issues, implementing preventive measures, collaborating with cross-functional teams, maintaining escalation metrics, and presenting trends to leadership.

The ideal candidate should have 2–4 years of experience in call escalations in the EdTech industry, strong communication and conflict-resolution skills, ability to multitask and manage time effectively under pressure, proficiency in tools like Excel, CRM platforms (Freshdesk/Zendesk), and ticketing systems, analytical mindset with a strong customer-first approach, and experience working in a 6-day operational setup is a plus.

Key Responsibilities:


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