Operations Director
1 day ago
The Operations Manager oversees the day-to-day operations of an organization, ensuring all departments function smoothly and align with strategic goals.
Key Responsibilities:- Overall Office Operations Management:
- Oversee daily operations within the corporate office.
- Ensure proper functioning of departments such as Administration, Human Resources, Finance, Sales Support, Procurement, and Projects.
- Supervise administrative processes including documentation, asset management, office supplies, and team logistics.
- Interdepartmental Coordination:
- Align work between various verticals to ensure smooth workflows.
- Track cross-functional tasks, identify roadblocks, and ensure timely resolution.
- Maintain close coordination between field operations and office support teams.
- Office Systems & Process Optimization:
- Develop and implement standard operating procedures (SOPs) for all office functions.
- Ensure document control, filing systems, and reporting formats are standardized and followed.
- Identify inefficiencies and implement process improvements across all departments.
- Monitoring & Reporting:
- Review daily, weekly, and monthly reports from all departments.
- Prepare consolidated dashboards and updates for senior management.
- Monitor internal KPIs related to operations, productivity, and project delivery support.
- Team Oversight & Task Allocation:
- Allocate and monitor tasks to department heads or coordinators.
- Follow up on deadlines, pending work, and escalated issues.
- Ensure that team members are adequately supported and resourced.
- Compliance, Discipline & Office Policies:
- Ensure adherence to organizational policies, rules, and internal guidelines.
- Maintain discipline, attendance, and punctuality within the office.
- Work closely with HR for employee engagement, conflict resolution, and training needs.
- Communication & Escalation Handling:
- Act as the central point of communication between departments and top management.
- Handle operational escalations and ensure timely resolution.
- Conduct regular coordination meetings with department heads.
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