Operations Manager

5 days ago


Pune, Maharashtra, India ASSPL - Maharashtra Full time
Job Title: Team Leader

At ASSPL - Maharashtra, we're seeking a highly skilled and experienced Team Leader to join our Fulfillment Center operations team.

Key Responsibilities:
  • Manage daily operations for a large site, ensuring seamless execution of inbound and outbound processes, coordinating physical and virtual workflows, and maintaining a high level of customer satisfaction.
  • Drive performance management of team members, preparing and implementing training and development plans to enhance their skills and productivity.
  • Continuously improve the delivery process, identifying areas for improvement and implementing sustainable solutions to achieve exceptional delivery performance.
  • Conduct regular audits to ensure compliance with Amazon standards and best practices.
  • Act as a stand-in for the Area Manager as needed.
  • Manage day and night shifts, ensuring a smooth transition and maintaining high levels of productivity.
  • Consolidate information from various sources to determine daily load plan requirements, adjusting and executing accordingly.
  • Monitor system-generated routing solutions, providing viable alternatives and making decisions on deliveries outside of the normal routing matrix.
  • Lead the order batching strategy to ensure efficiency while protecting customer experience.
  • Allocate labor from various sources, lead meetings, direct and assign job duties for FC Associates.
  • Perform in-depth problem-solving to ensure successful and continuous operations.
  • Train, audit, and support FC Associates to perform Amazon standard operating procedures and utilize equipment and software.
  • Ensure FC associates have proper tools to perform the job and coordinate repair or replacement when needed.
  • Communicate with internal and external suppliers using all communication channels available.
  • Report and escalate systemic issues to management as necessary and in a timely manner.
  • Participate in initiatives to ensure Safety and Operational Excellence, identifying, addressing, and resolving safety hazards within the Fulfillment Center.
  • Understand processes and daily goals, making recommendations to improve performance.
  • Perform administrative duties and additional functions as needed and determined by management.
  • Support and work in all areas of the Fulfillment Center as required and as determined by site management.
  • Support other spokes/fulfillment centers as required and as determined by city leadership.
Requirements:
  • Bachelor's degree
  • Fluent in English (speaking, writing, and reading)
About Us:

At Amazon, we're working to be the most customer-centric company on earth. To get there, we need exceptionally talented, bright, and driven people. Amazon is one of the most recognizable brand names in the world, and we distribute millions of products each year to our loyal customers.

We are open to hiring candidates to work out of one of the following locations:

Pune, MH, IND


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