IT Operations Manager

6 days ago


Pune, Maharashtra, India Microland Full time

Key Responsibilities:
As an IT Operations Manager at Microland, you will be responsible for managing IT operations, vendor management, and change advisory board (CAB)/emergency committee. You will also oversee IT service management, service catalogue management, and incident management. Additionally, you will be responsible for developing new business cases and client needs, understanding and developing new organizational structures, and demonstrating delivery methodologies to prospective clients.

Requirements:
Engineer - B.E / B.Tech / MCA

Certifications:
IT Service Management Certifications - ITIL Intermediate Certificate

Technical Skills:
Knowledge on Server Hardware - Multiple Vendors, Remote Management Tools, Software and Hardware Raid, Clear network fundamentals and topology

Business Development:
- Understand and develop new business cases and client needs
- Understand and develop new organizational structures and effective solutions
- Demonstrate delivery methodologies to prospective clients
- Costing and pricing for new business cases

Strategy and Synergy:
- Identify challenges in existing delivery and areas for new business offerings
- Identify and define new delivery methodologies
- Identify and define skills and capabilities of new managers and identify needs for development
- Identify different thresholds for achievements


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