ServiceNow Technical Lead

2 weeks ago


Alleppey, Kerala, India beBeeService Full time ₹ 15,00,000 - ₹ 20,00,000
Job Description

The ideal candidate will possess strong knowledge of Flow Designer, business rules, client/server scripts, and ACLs to manage the ServiceNow instance effectively.


Key Responsibilities:
  • Create catalog items, approval workflows, dynamic forms, and SLAs to streamline service delivery.
  • Integrate ServiceNow with third-party systems to enhance its functionality.
  • Set up and track metrics like ticket volumes, deflection rates, module usage, and SLA performance to optimize instance efficiency.
  • Lead instance upgrades, patch management, and clone processes to ensure smooth operations.
  • Collaborate with stakeholders to define and streamline workflows.
  • Ensure compliance and governance through audit preparation, compliance documentation, and training L1/L2 teams.


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