Club House Operations Manager

1 month ago


Mumbai, Maharashtra, India Crest Full time

Clubhouse Executive Role Overview

The Clubhouse Executive is responsible for managing the overall operations of the club, ensuring a seamless experience for guests and residents. This role requires a high level of professionalism, tact, and diplomacy, aligning with the club's core values.

Key Responsibilities

  • Manage all club facilities, including recreation spaces, housekeeping, security, and maintenance of equipment.
  • Independently oversee club operations, supported by staff, to deliver exceptional experiences.
  • Implement guidelines for recreation areas and maintain amenities to the highest quality.
  • Prepare snag lists and rectify issues promptly, minimizing breakdowns through preventive checks and timely servicing.
  • Develop and implement best practices and SOPs for equipment operation by club staff.
  • Provide timely feedback on customer queries and update customers accordingly.
  • Effectively manage facility bookings, confirming availability and collecting charges before use.
  • Issue receipts for payments collected and conduct daily rounds, reporting any lapses or observations.
  • Assist with activities like filing, inventory management, and maintaining records.

MIS and Reporting

  • Generate MIS reports on a daily, weekly, and monthly basis.
  • Reconcile club income and deposits with the accounts team monthly and obtain sign-off.
  • Prepare a monthly review deck for management review.

Brand & Relationships

  • Establish relationships with guests, ensuring they can perform their required roles in emergencies.

Requirements

  • Bachelor's degree in Hospitality or Hotel Management from a reputable institution or any Bachelor's degree.
  • Total experience of 4+ years in premium hotel properties or club management.
  • Key competencies include customer-facing experience, attention to detail, team player, excellent written and oral communication skills, and a well-presentable and outgoing personality.

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