Club House Operations Manager
1 month ago
Clubhouse Executive Role Overview
The Clubhouse Executive is responsible for managing the overall operations of the club, ensuring a seamless experience for guests and residents. This role requires a high level of professionalism, tact, and diplomacy, aligning with the club's core values.
Key Responsibilities
- Manage all club facilities, including recreation spaces, housekeeping, security, and maintenance of equipment.
- Independently oversee club operations, supported by staff, to deliver exceptional experiences.
- Implement guidelines for recreation areas and maintain amenities to the highest quality.
- Prepare snag lists and rectify issues promptly, minimizing breakdowns through preventive checks and timely servicing.
- Develop and implement best practices and SOPs for equipment operation by club staff.
- Provide timely feedback on customer queries and update customers accordingly.
- Effectively manage facility bookings, confirming availability and collecting charges before use.
- Issue receipts for payments collected and conduct daily rounds, reporting any lapses or observations.
- Assist with activities like filing, inventory management, and maintaining records.
MIS and Reporting
- Generate MIS reports on a daily, weekly, and monthly basis.
- Reconcile club income and deposits with the accounts team monthly and obtain sign-off.
- Prepare a monthly review deck for management review.
Brand & Relationships
- Establish relationships with guests, ensuring they can perform their required roles in emergencies.
Requirements
- Bachelor's degree in Hospitality or Hotel Management from a reputable institution or any Bachelor's degree.
- Total experience of 4+ years in premium hotel properties or club management.
- Key competencies include customer-facing experience, attention to detail, team player, excellent written and oral communication skills, and a well-presentable and outgoing personality.
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