Club House Front Desk Coordinator

3 weeks ago


Mumbai, Maharashtra, India Crest Full time
Club House Receptionist Job Description

Overall Role Objective:


A club house receptionist plays a crucial role in managing the help desk and facilitating communication between residents and club house facilities. They are responsible for ensuring a seamless experience for guests and residents alike.

Key Responsibilities:
  • Manage information on club house amenities and provide assistance to residents and Apex members.
  • Book and coordinate the utilization of amenities.
  • Handle guest arrivals and collect charges for amenities usage.
  • Oversee the entire reception and help desk operation.
  • Keep track of amenities booking payments and vendor payments.
  • Submit weekly, fortnightly, and monthly reports.
  • Operational Accountabilities:
  • Ensure all necessary assistance is provided to residents and Apex members.
  • Monitor amenities usage and collect payments from guests.
  • Confirm bookings for residents and ensure timely communication.
  • Track payments received from vendors and submit reports to the accountant.
  • Prepare payment vouchers and ensure accuracy.
  • Coordinate with the Estate Manager to share amenities guidelines with residents.
  • Handle phone calls and manage the reception desk.
  • Record all details of prepared cheques and payments made to vendors.
  • Understand the amenities process and ensure efficient coordination.
  • Develop strong communication skills with clients and support staff.
  • Ensure all received couriers are logged and submitted to the concerned person with proper acknowledgement.
  • Record residents' and guests' usage of amenities in the reception register.
  • Log lost and found items in the register.
  • Coordinate with the CRE for day-to-day operations and communicate on amenities bookings.
  • Prepare duty rosters with the CRE's coordination.
  • Submit attendance records for salary and billing purposes.
  • Ability to work as part of a team.
  • MIS and Reporting:
  • Generate MIS reports on a daily, weekly, fortnightly, and monthly basis.
  • Submit payment details, including TDS and GST account details, to the client accountant.
  • Job Requirements:
  • Reconcile payments made to vendors.
  • Establish relationships with clients during fit-out work and project teams.
  • Ability to perform required role and responsibilities.
  • Education and Experience:
  • Graduation degree.
  • Total experience of 2+ years in residential complexes with club house experience.
  • Key Competencies:
  • Good relationships with clients and residents.
  • Excellent English communication skills.
  • Team player with good interpersonal skills.


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