Club House Front Desk Coordinator
3 weeks ago
Overall Role Objective:
A club house receptionist plays a crucial role in managing the help desk and facilitating communication between residents and club house facilities. They are responsible for ensuring a seamless experience for guests and residents alike.
Key Responsibilities:
- Manage information on club house amenities and provide assistance to residents and Apex members.
- Book and coordinate the utilization of amenities.
- Handle guest arrivals and collect charges for amenities usage.
- Oversee the entire reception and help desk operation.
- Keep track of amenities booking payments and vendor payments.
- Submit weekly, fortnightly, and monthly reports.
- Operational Accountabilities:
- Ensure all necessary assistance is provided to residents and Apex members.
- Monitor amenities usage and collect payments from guests.
- Confirm bookings for residents and ensure timely communication.
- Track payments received from vendors and submit reports to the accountant.
- Prepare payment vouchers and ensure accuracy.
- Coordinate with the Estate Manager to share amenities guidelines with residents.
- Handle phone calls and manage the reception desk.
- Record all details of prepared cheques and payments made to vendors.
- Understand the amenities process and ensure efficient coordination.
- Develop strong communication skills with clients and support staff.
- Ensure all received couriers are logged and submitted to the concerned person with proper acknowledgement.
- Record residents' and guests' usage of amenities in the reception register.
- Log lost and found items in the register.
- Coordinate with the CRE for day-to-day operations and communicate on amenities bookings.
- Prepare duty rosters with the CRE's coordination.
- Submit attendance records for salary and billing purposes.
- Ability to work as part of a team.
- MIS and Reporting:
- Generate MIS reports on a daily, weekly, fortnightly, and monthly basis.
- Submit payment details, including TDS and GST account details, to the client accountant.
- Job Requirements:
- Reconcile payments made to vendors.
- Establish relationships with clients during fit-out work and project teams.
- Ability to perform required role and responsibilities.
- Education and Experience:
- Graduation degree.
- Total experience of 2+ years in residential complexes with club house experience.
- Key Competencies:
- Good relationships with clients and residents.
- Excellent English communication skills.
- Team player with good interpersonal skills.
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