Customer Relations Specialist Position

4 days ago


Moga, Punjab, India beBeeCustomerRelations Full time ₹ 1,04,000 - ₹ 1,30,878

**Customer Relations Expert Role Overview**

The Customer Relations Expert will serve as the first point of contact for client inquiries, providing timely and effective support to ensure customer satisfaction. Key responsibilities include coordinating with internal teams to deliver seamless operations, resolving service-related concerns, and managing escalations.

**Key Responsibilities:

  • Assist clients via phone and email to address queries and resolve issues in a timely manner.
  • Develop and maintain strong relationships with clients by ensuring open communication and proactive issue resolution.
  • Collaborate with operational teams to facilitate efficient order processing, documentation, and visibility updates.
  • Support account setup, provide guidance on services, and assist with onboarding new clients.
  • Document interactions, maintain accurate records in CRM systems, and gather feedback to enhance the customer experience.

**Qualifications & Skills:

  • Bachelor's degree in Business, Logistics, or a related field (preferred).
  • 2-3 years of experience in customer service, client relations, or logistics support.
  • Strong communication skills in English, both written and verbal.
  • Effective problem-solving skills with a customer-centric approach.
  • Knowledge of North American Trucking operations is an asset.
  • Ability to multitask and work under pressure in a fast-paced environment.
  • Proficiency in MS Office and CRM tools.


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