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Customer Contact Specialist

2 weeks ago

Moga, Punjab, India beBeeCommunication Full time ₹ 6,00,000 - ₹ 9,00,000
Client Service Representative

We seek a customer-centric professional to fill this key role. The ideal candidate will possess exceptional interpersonal skills and the ability to handle diverse client interactions with ease.

Key Responsibilities:
  • Serve as the primary point of contact for client inquiries via phone, email, or other channels.
  • Maintain strong, positive relationships with clients by ensuring timely updates and resolution of issues.
  • Collaborate with operations, dispatch, and visibility teams to resolve service-related concerns.
  • Provide support for account setup, documentation, and order processing.
  • Manage escalations and ensure proactive communication with clients.

Qualifications & Skills:

  • Bachelor's degree in Business, Logistics, or related field (preferred).
  • 2-3 years of experience in customer service, client relations, or logistics support.
  • Strong communication skills (verbal and written) in English.
  • Problem-solving ability with a client-centric mindset.