Client Relationship Manager

2 days ago


Moga, Punjab, India beBeeCustomerService Full time ₹ 40,00,000 - ₹ 80,00,000
Job Title

We are seeking a skilled Customer Service Representative to maintain long-term relationships with our clients and ensure service satisfaction.

The ideal candidate will have excellent communication skills, a customer-first mindset, and experience in customer service or logistics support.

  • Act as the first point of contact for client queries via phone, email.
  • Maintain strong, positive relationships with clients by ensuring timely updates and resolution of issues.
  • Coordinate with operations, dispatch, and visibility teams and resolve service-related concerns.
  • Provide support for account setup, documentation, and order processing.
  • Manage escalations and ensure proactive communication with clients.
  • Assist in onboarding new clients and providing guidance on our services.
  • Document client interactions and maintain accurate records in CRM systems.
  • Gather feedback and share insights with management to enhance client experience.
Requirements
  • Bachelor's degree (preferred in Business, Logistics, or related field).
  • 2-3 years of experience in customer service, client relations, or logistics support.
  • Strong communication skills (verbal and written) in English.
  • Problem-solving ability with a customer-first mindset.
  • Good knowledge of North American Trucking operations preferred.
  • Ability to multitask and work under pressure in a fast-paced environment.
  • Proficiency in MS Office and CRM tools.


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