SAP Service Management Specialist

2 weeks ago

Ajmer, Rajasthan, India beBeeService Full time ₹ 1,00,00,000 - ₹ 2,00,00,000
SAP Service Management Professional

We are seeking an experienced SAP Service Management (SM) consultant to fill this role. The ideal candidate will be responsible for implementing, configuring, and supporting the SAP Service Management module in alignment with business requirements and best practices.

Key Responsibilities:
  • Analyze business needs and map them to SAP SM functionalities
  • Configure SAP SM module, including service orders, service contracts, warranties, notifications, and customer service processes
  • Collaborate with functional and technical teams to design and implement solutions
  • Provide support for SAP SM-related incidents, enhancements, and upgrades
  • Conduct user training and create functional documentation
  • Integrate SAP SM with modules like SD, MM, PM, and CRM
  • Participate in full lifecycle SAP implementations and/or rollouts
  • Collaborate with stakeholders to improve service delivery and customer experience
Requirements:
  • Bachelor's degree in IT, Engineering, Business, or related field
  • Hands-on experience in SAP SM (Customer Service module)
  • Strong knowledge of service order processing, warranties, returns, and repairs
  • Experience with integration to SD, MM, PM modules
  • Good understanding of service processes in industries like Manufacturing, Automotive, or Utilities
  • Excellent problem-solving and analytical skills
  • Strong communication and interpersonal skills
  • SAP certification in SM or related module (preferred)

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