SAP Application Management Specialist

17 hours ago

Ajmer, Rajasthan, India beBeeExpert Full time ₹ 15,00,000 - ₹ 18,00,000
Senior SAP Application Management Expert

We are seeking a seasoned Senior SAP Application Management expert to lead our service delivery team. This is a full-time opportunity.

Job Description:
  • Lead and manage SAP AMS operations across multiple modules and landscapes.
  • Oversee incident, problem, and change management processes to ensure timely resolution and SLA compliance.
  • Serve as the primary point of contact for business stakeholders and IT leadership for AMS-related issues.
  • Monitor and track service delivery performance, ensuring adherence to defined SLAs, KPIs, and governance standards.
  • Coordinate with onshore/offshore teams to ensure effective resource utilization and 24/7 support coverage.
  • Drive service improvement initiatives, root cause analysis, and proactive problem prevention.
Required Skills and Qualifications:
  • 10+ years of SAP experience with at least 5+ years in AMS/Service Delivery Management.
  • Strong knowledge of SAP incident, problem, and change management processes.
  • Hands-on experience with ticketing tools (e.g., ServiceNow, Remedy, Solution Manager, Jira).
  • Proven track record in managing onshore/offshore support models.
  • Strong communication, leadership, and stakeholder management skills.
About Us:

We are an equal opportunity employer, providing equal employment opportunities to applicants and employees without regard to race, color, creed, religion, age, sex, sexual orientation, gender identity/expression, pregnancy, genetic information, national origin, protected veteran status, disability status, or any other legally protected basis.

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