Lead Credit Recovery Specialist

3 weeks ago


Pune, Maharashtra, India NielsenIQ Full time
Job Summary

As a Senior Credit Controller at NielsenIQ, you will play a crucial role in ensuring timely payment of invoices according to company policies and procedures.

Key Responsibilities
  1. Monitor and Maintain Accounts: Responsible for monitoring and maintaining assigned accounts, including customer calls and correspondence, to ensure timely collection.
  2. Collection Target Definition: Define collection targets in conjunction with the I2C Manager and Revenue Controller, adhering to established processes.
  3. Customer Account Management: Monitor and record customer account details for non-payments, delayed payments, and other irregularities, identifying overdue portfolios to avoid potential contingencies.
  4. Escalation and Recovery: Escalate issues with Revenue Controllers and Client Service to determine actions for recovering past-due portfolio resources, adhering to internal processes.
  5. Customer Service: Provide customer service regarding collection issues, process account adjustments, resolve client disputes, and handle short payments.
  6. Delinquency Reduction: Accountable for reducing delinquency for assigned accounts.
  7. Invoice Dispatch and Communication: Dispatch invoices to clients via mail, email, or portal sites, ensuring effective communication and follow-up with Client Service/Revenue Controllers regarding commercial disputes resolutions and additional actions to accelerate the collection process.
  8. Collaboration and Support: Establish and maintain effective working relationships with Revenue Associates to accelerate financial dispute resolution and support the Cash Applications team on invoicing reconciliation and payments identification.

Qualifications

  1. Education and Experience: Degree in Finance or Accounting preferred; 2-6 years of experience working in Collections, preferably in a multinational and multi-cultural environment.
  2. Language Skills: Fluency in English and local language mandatory; third regional language preferred.

About NielsenIQ

NielsenIQ is the world's leading consumer intelligence company, delivering the most complete understanding of consumer buying behavior and revealing new pathways to growth. As a pioneer in the industry, NielsenIQ is committed to reflecting the diversity of its clients, communities, and markets within its own workforce, ensuring a more inclusive and diverse environment for everyone.



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