Data-Driven Quality Improvement Specialist
4 days ago
As a Business Intelligence Engineer on Amazon's Last Mile Quality team, you will be responsible for developing and implementing data-driven solutions to drive quality improvement in our global address management programs. You will partner closely with product and technology teams to define and build innovative experiences for customers, and lead by example to be just as passionate about operational performance and predictability as you will be about all other aspects of customer experience.
Key Responsibilities
• Design and develop data visualizations using Tableau, PowerBI, or Quicksight to communicate insights and trends to stakeholders
• Collaborate with cross-functional teams to identify and prioritize key business objectives and develop data-driven solutions to drive quality improvement
• Develop and maintain data models, ETL processes, and automation scripts to support data analysis and visualization
• Work closely with product and technology teams to ensure data-driven solutions are integrated into customer-facing products and services
• Partner with Operations leadership team to develop and implement scalable growth strategies
Qualifications
- Bachelor's degree in math/statistics/engineering or other equivalent quantitative discipline
- 2+ years of analyzing and interpreting data with Redshift, Oracle, or NoSQL
- Experience with data visualization using Tableau, PowerBI, Quicksight, or similar tools
- Experience performing AB Testing, applying basic statistical methods (e.g. regression) to difficult business problems
- Experience with scripting language (e.g., Python, Java, or R)
- Experience building and maintaining basic data artifacts (e.g., ETL, data models, queries)
About You
• You are a results-oriented, high-energy, dynamic individual with both stamina and mental quickness to be able to work and thrive in a fast-paced, high-growth global organization
• You have excellent communication skills and executive presence to get in front of VPs and SVPs across Amazon
• You possess superior analytical abilities and judgment, and use quantitative and qualitative data to prioritize and influence, show creativity, experimentation and innovation, and drive projects with urgency in this fast-paced environment
• You are a strategic thinker who can develop and implement data-driven solutions to drive quality improvement and operational performance
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