Process Improvement Specialist

6 days ago


Hyderabad, Telangana, India Amazon Development Centre (India) Private Limited Full time
Process Improvement Specialist

Amazon Development Centre (India) Private Limited is seeking a highly skilled Process Improvement Specialist to join our EU FBA Seller Experience and Reimbursements team. As a key member of our team, you will play a crucial role in driving Cost of Customer Returns for Amazon and Sellers, while eliminating Seller points around customer returns.

Key Responsibilities
  • Establish end-to-end knowledge of FBA Customer Returns and major drivers of costs due to items not returned after being refunded to customers.
  • Identify and lead scalable solutions to reduce Amazon controllable returns.
  • Develop weekly/monthly/quarterly mechanisms to drive visibility on defect reduction initiatives and performance.
  • Work with Ops and Tech teams to develop processes and products to identify and reduce defects.
  • Forecast defect reduction plan and financial impact, and lead OP1, OP2, and 3YP.
  • Lead funding discussions for product and process initiatives.
Basic Qualifications
  • Bachelor's degree.
  • Advanced knowledge of Excel (Pivot Tables, VLookUps) and SQL.
  • Experience in program or project management.
  • Experience working cross-functionally with tech and non-tech teams.
  • Experience in defining and implementing process improvement initiatives using data and metrics.
  • Experience defining program requirements and using data and metrics to determine improvements.
Preferred Qualifications
  • Experience driving end-to-end delivery and communicating results to senior leadership.
  • Experience leading process improvements.
  • Experience in stakeholder management, dealing with multiple stakeholders at varied levels of the organization.
  • Experience building processes, project management, and schedules.


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