Global Services Delivery Director

24 hours ago

Tirupati, Andhra Pradesh, India beBeeProjectLeader Full time ₹ 60,00,000 - ₹ 1,20,00,000
Project Leadership Role

We are seeking an accomplished project leader to oversee the delivery of IT service projects. The successful candidate will be responsible for ensuring alignment with scope, timelines, and budgets.

The role requires strong leadership skills, including conflict resolution and decision-making abilities. The ideal candidate will have expertise in project management frameworks, proficiency in team management tools, and exceptional communication and interpersonal skills.

Key Responsibilities:

  • Project Management: Lead and oversee the delivery of IT service projects, ensuring alignment with scope, timelines, and budgets.
  • Service Level Agreement (SLA) Management: Ensure that all projects meet contractual SLA obligations and internal performance standards.
  • Customer Relationship Management: Act as the primary liaison for customers on project-related issues, updates, and escalations.
  • Operational Efficiency: Monitor service delivery metrics and take corrective/preventive actions as needed.
  • Resource Allocation: Assign, manage, and oversee project-specific team resources, ensuring optimal utilization and alignment with project goals.
  • Risk and Issue Management: Maintain a risk register for projects, proactively identifying and addressing potential risks.
  • Change and Transformation Management: Manage project scope changes through structured Change Control Processes.
  • Governance and Compliance: Establish and monitor governance frameworks for effective project delivery.

Requirements:

  • Bachelor's degree in IT, Project Management, or a related field.
  • Certifications: PMP, PRINCE2, ITIL, or Agile certifications are required.
  • Minimum 8 years of experience in service delivery, IT managed services, or similar roles.

Skills and Qualities:

  • Expertise in project management methodologies (e.g., Agile, Waterfall).
  • Proficiency in team collaboration tools (e.g., ServiceNow, Jira, Microsoft Project).
  • Strong leadership, conflict resolution, and decision-making abilities.
  • Exceptional communication and interpersonal skills.

Work Environment:

  • Responsible for managing multiple projects concurrently.
  • Occasional travel to customer or project sites may be required.
  • Flexibility to work outside regular hours to meet project milestones or address critical issues.

This is a challenging opportunity for an experienced project leader to grow their career and make a significant impact in our organization.

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