
Global Business Services HR Manager
5 days ago
The HR Operations Manager will lead the delivery of scalable, efficient, and employee-centric HR services across global operations.
This role is pivotal in driving transformation through process standardization, and data-driven insights. The manager will collaborate with teams to ensure seamless service delivery, compliance, and continuous improvement within a defined framework.
Main Responsibilities:- Manage end-to-end HR operations including onboarding, offboarding, payroll, benefits, and employee lifecycle processes across global entities.
- Ensure consistent and high-quality service delivery aligned with defined SLAs and KPIs.
- Oversee HR helpdesk operations to ensure timely resolution of employee queries.
- Drive harmonization of HR processes
- Implement continuous improvement initiatives
- Champion automation and scalability with platforms like SAP SuccessFactors.
- Ensure compliance with global labor laws, data privacy regulations, and internal governance standards.
- Conduct periodic audits and risk assessments to uphold operational integrity and mitigate risks.
- Foster a culture of innovation, accountability, and service excellence.
- Collaborate with COEs, regional leaders, and business stakeholders to align operational goals with strategic priorities.
- Leverage analytics tools to generate actionable insights on workforce trends, service performance, and employee experience.
- Deliver dashboards and reports to senior leadership to support data-driven decision-making.
- Lead the strategic scaling of operations by expanding service scope, increasing delivery capacity, and enhancing operating models to support global growth and transformation initiatives.
- Manage operational budgets and identify opportunities for cost optimization.
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