Senior Transaction Quality Specialist

1 day ago

Ahmedabad, Gujarat, India beBeeQuality Full time ₹ 30,00,000 - ₹ 60,00,000
Lead Quality Specialist

We are seeking an experienced Lead Quality Specialist to join our team.

The ideal candidate will have a proven track record of driving continuous improvement and quality delivery in a fast-paced international environment.

The role requires a strong understanding of quality matrices, excellent transactional quality domain knowledge, and good working knowledge of TTQ systems, tools, and technologies.

Main Responsibilities:

  • Drive continuous improvement for Transaction Quality and Delivery
  • Manage claim Quality & Client related KPIs
  • Evaluate effectiveness of TQ interventions
  • Strengthen Quality management processes / framework to improve quality delivery
  • Accurately capture SLA/SLO metrics, the reporting needs of all clients and set up / customize processes to seamlessly meet client's expectations
  • Generate and implement out of the box ideas and Process improvement initiatives in the account
  • Drive Process control & Compliance in addition to managing the audit requirements
  • Ensure that huddle, feedback and refresher processes are in place and are followed efficiently
  • Support the Quality and Compliance teams to perform COPC, FMEA, PFCU and other audits and follow ups based on observations/misses highlighted

About the Role:

  • Role - Sr Quality Analyst
  • International Voice Process
  • Minimum 1 Year Experience as Quality Analyst in International Voice Process
  • Worked on 7QC tools
  • US SHIFTS
  • Excellent Communication Skills
  • Virtual Interviews
  • WORK FROM OFFICE
  • Education- Graduate
  • Experience required-
    • 2years + Experience as a Quality Analyst in International Voice Process in International BPO
    • Strongly worked on QUALITY Matrices
    • Excellent transactional quality domain knowledge
    • Good working knowledge of TTQ (Training; Transaction Quality) systems, tools and technologies

Benefits:

  • Career Growth Opportunities
  • Professional Development Programs
  • Competitive Salary and Benefits Package

How to Apply:

Candidates who meet the above qualifications should send their CV at simmi@hiresquad.in or call/WTS Up at 8467054123

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