Event Solutions Manager: Client Experience

1 day ago

Aurangabad, Maharashtra, India beBeeClientServicing Full time ₹ 20,00,000 - ₹ 25,00,000
Job Summary

A seasoned professional is sought after to oversee client relationships, drive business growth, and deliver exceptional event solutions.

This role is ideal for those who excel in communication, strategic thinking, and team leadership—and thrive in delivering world-class client experiences.

Key Responsibilities
  • Serve as the primary point of contact for key clients, building strong and trusted relationships.
  • Lead and mentor the client servicing team, ensuring alignment on client needs, deliverables, and expectations.
  • Collaborate closely with internal departments to ensure seamless execution of projects.
  • Translate client briefs into actionable strategies, proposals, and event concepts.
  • Drive business development by identifying upselling and cross-selling opportunities within existing accounts.
  • Manage end-to-end client lifecycle from pitch presentations and negotiations to on-ground delivery and post-event feedback.
  • Ensure all deliverables meet the highest standards of quality, timeliness, and budget adherence.
  • Anticipate client needs and proactively provide solutions to enhance satisfaction and retention.
  • Track client satisfaction, resolve escalations, and provide regular updates to senior management.
  • Prepare post-event reports and presentations capturing impact, ROI, and learnings.
Required Skills & Qualifications
  • 8–12 years of client servicing experience in the events, MICE, or experiential marketing industry.
  • Strong background in handling corporate clients and large-format projects.
  • Proven experience in leading and mentoring high-performing teams.
  • Excellent communication, presentation, and interpersonal skills.
  • Strong problem-solving and negotiation abilities.
  • Ability to work in a fast-paced environment, handling multiple accounts simultaneously.
  • Willingness to travel for client meetings and event execution.

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