Senior Client Service Manager

10 hours ago

Aligarh, Uttar Pradesh, India beBeeCustomer Full time ₹ 7,50,000 - ₹ 12,50,000
Key Account Manager

The position of Key Account Manager plays a pivotal role in the success of our organization. Your primary objective will be to oversee and lead a frontline team of food service associates, with a focus on ensuring seamless coordination of various tasks related to food production planning, engineering, and front-of-house services.

Your responsibilities will include facilitating the efficient organization of the contract, aligning with contractual terms and conditions. This will involve enhancing the overall customer experience through effective management and service delivery.

Detailed Responsibilities:
  • Promote a positive work culture and ensure timely delivery of high-quality service.
  • Prioritize client retention and demonstrate unwavering commitment to delivering quality service to both clients and employees.
  • Collaborate effectively within a team and showcase initiative when working independently.
  • Maintain honesty and integrity, fostering a family-oriented culture.
  • Adhere to legislation and follow all rules and regulations outlined in the client handbook, ensuring service deliverables, hygiene, health, and safety standards are met.
  • Educate yourself on a team-player mentality with a proactive approach.
  • Maintain personal appearance and hygiene standards.
  • Display self-motivation and maintain a positive attitude under pressure, demonstrating resilience and adaptability.

Qualifications and Requirements:

  • Proven experience in the food industry, with an in-depth understanding of operations and customer service.
  • Proactive and self-driven, with strong work ethic, integrity, and ability to make independent decisions.
  • Resilient under pressure, capable of meeting deadlines and handling challenges effectively.
  • Adaptable and team-oriented, willing to take on diverse responsibilities to support business objectives.
  • Exceptional communication skills, both written and verbal, to interact with stakeholders at all levels.
  • Strong interpersonal abilities, promoting collaboration and teamwork.
  • Expertise in food service, technology, and people management, ensuring smooth operations.
  • Results-driven with a sense of accountability, focused on achieving business goals.
  • Proven leadership experience, successfully managing teams in dynamic environments.
  • Knowledge of HSEQ standards, with a Basic Food Hygiene certification.
  • Financial acumen and proficiency in relevant applications, ensuring operational efficiency.
  • Agile and adaptable, thriving in fast-paced and evolving work environments.
  • Minimum 3 years of industry experience, with a Graduate/Diploma in Hotel Management.
  • Availability for a 6-day workweek, with willingness to travel within city limits as needed.

Message from Leadership:

We believe we're not merely in the B2B food service industry; we're in the business of 'Capturing Hearts.' We're positioned uniquely to transform ordinary corporate cafeterias into places of pure delight, where individuals can freely express themselves, find inspiration, and share happiness.

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