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Client Relationship Manager

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Job Title

A skilled client servicing professional is required to oversee key relationships and drive business growth by delivering exceptional event solutions.

Key Responsibilities:
  • Serve as the primary point of contact for key clients, building strong and trusted relationships.
  • Lead and mentor a team ensuring alignment on client needs, deliverables, and expectations.
  • Collaborate with internal departments to ensure seamless project execution.
  • Translate client briefs into actionable strategies, proposals, and event concepts.
  • Identify opportunities for upselling and cross-selling within existing accounts.
  • Manage the client lifecycle from pitch presentations and negotiations to on-ground delivery and post-event feedback.
  • Evaluate deliverables against quality, timeliness, and budget standards.
  • Anticipate client needs and provide proactive solutions enhancing satisfaction and retention.
  • Track client satisfaction, resolve escalations, and update senior management.
  • Presentation of post-event reports capturing impact, ROI, and learnings.
Requirements:
  • 8-12 years of experience in client servicing within events, MICE, or experiential marketing.
  • Strong background in handling corporate clients and large-format projects.
  • Proven leadership and mentoring skills in high-performing teams.
  • Excellent communication, presentation, and interpersonal skills.
  • Strong problem-solving and negotiation abilities.
  • Ability to work under pressure, handling multiple accounts simultaneously.
  • Willingness to travel for client meetings and event execution.
Preferred Qualifications:
  • Bachelor's degree in Event Management, Mass Media, Marketing, or a related field.
  • Prior experience with reputed event agencies handling marquee clients.
  • Strong understanding of event strategy, client engagement, and market trends.