
Windows Technical Support Specialist
6 days ago
We are seeking highly skilled professionals to fill a Technical Support role. As a key member of our service desk, you will play a crucial role in ensuring customers have a smooth and satisfying experience with our products.
Key Responsibilities- Support Customer Accounts: Assist customers with subscription management, payment issues, refunds, and token redemption.
- Technical Assistance: Provide post-installation technical support for Microsoft products, including Windows and M365.
- Troubleshooting: Diagnose and resolve software issues and device network/connectivity problems.
- Product Guidance: Help customers with the download, installation, and activation (DIA) of products and recommend appropriate solutions.
- Customer Service: Address customer inquiries with patience, empathy, and excellent communication skills.
- Minimum typing speed of 30 words per minute.
- Proficiency in managing accounts, payments, and billing inquiries.
- Strong troubleshooting skills for software and connectivity issues.
- Excellent verbal and written communication skills.
- Ability to work in a fast-paced environment.
Familiarity with Microsoft products and services is essential. Prior experience in technical support or customer service is also required. Certifications such as Microsoft Certified: Azure Fundamentals, M365 Fundamentals are a plus.
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