Windows Technical Support Specialist

6 days ago


Thoothukudi, Tamil Nadu, India beBeeTechnical Full time ₹ 40,00,000 - ₹ 80,00,000

We are seeking highly skilled professionals to fill a Technical Support role. As a key member of our service desk, you will play a crucial role in ensuring customers have a smooth and satisfying experience with our products.

Key Responsibilities
  • Support Customer Accounts: Assist customers with subscription management, payment issues, refunds, and token redemption.
  • Technical Assistance: Provide post-installation technical support for Microsoft products, including Windows and M365.
  • Troubleshooting: Diagnose and resolve software issues and device network/connectivity problems.
  • Product Guidance: Help customers with the download, installation, and activation (DIA) of products and recommend appropriate solutions.
  • Customer Service: Address customer inquiries with patience, empathy, and excellent communication skills.
Prerequisites & Skills
  • Minimum typing speed of 30 words per minute.
  • Proficiency in managing accounts, payments, and billing inquiries.
  • Strong troubleshooting skills for software and connectivity issues.
  • Excellent verbal and written communication skills.
  • Ability to work in a fast-paced environment.

Familiarity with Microsoft products and services is essential. Prior experience in technical support or customer service is also required. Certifications such as Microsoft Certified: Azure Fundamentals, M365 Fundamentals are a plus.



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