IT Applications Manager

2 days ago

Thoothukudi, Tamil Nadu, India beBeeAribaManager Full time ₹ 1,50,00,000 - ₹ 2,00,00,000
Job Summary

We are seeking a seasoned IT professional to manage our Ariba applications. The ideal candidate will have extensive experience in application support, change management, and project execution.

The successful applicant will be responsible for ensuring the integrity of our production environment, maintaining applications according to SLA, and implementing changes in line with business needs.

This is an exciting opportunity to work in a dynamic and international environment, collaborating with a worldwide team of experts to deliver innovative solutions.

About the Role:

  • Application, change, and project support responsibilities
  • Incident Management: Keeping systems up and running by applying a controlled process of registering, monitoring, and resolving application-related tickets
  • Monitoring overall performance of application, responsible for integrity of production environment
  • Maintaining applications according to SLA and in line with regional business needs of involved Business Unit(s) and organization
  • Periodic standby for emergencies (24x7 availability schedule)
  • Operationalize priority setting as agreed with the business
  • Functioning as a 1st escalation point for 3rd-party vendors and the user community on Application Maintenance related services
  • Signals deviations on policy, standard package matters & after approval, contributes to changes
  • Ensuring IM process compliance for area of responsibility
  • Takes care of proper and updated documentation of the application (technical-process-and-end-user documentation)
  • Keep CMDB up to date for business processes and applications in scope
  • Executes changes & enhancements: describe problem, information analysis, prepare solution, execute system change (self or by third party), unit test of the change, amend user documentation, implementation, after care
  • Conduct tests as defined in an integration test specification, recording details of any failures and carrying out fault diagnosis
  • Analyses and Supports Key-users training needs and creates/maintains training material
  • Periodically visit the customer (sites), to discuss tickets, wishes etc. with key users, and demonstrate visibility
  • Frequently contact with key users on open tickets & act as co-coordinator for Key User network and meetings
  • Co-responsible for activities to ensure applications functions and operates appropriately
  • Supporting project handover activities (hand over from deliverables and knowledge from a project to the Application Maintenance teams) for the area of responsibility
  • Support projects in execution of changes/enhancements
  • Participating in implementation improvements and optimization projects
  • Create and checking content of transports
  • Play an active role in the CAB/Change Advisory Board
  • Administer the SAP Ariba & SAP Ariba Network as well as the SAP Ariba configuration tables in SAP ECC
  • Configure & review SAP Ariba approval flow setups and data
  • Implement further automation initiatives
  • Support complex seller integrations

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