Senior Customer Service Quality Specialist

2 weeks ago


Chandigarh, Chandigarh, India beBeeQuality Full time ₹ 15,00,000 - ₹ 30,00,000

About Our Organization

We are a leading online learning platform focused on medical entrance exams. Founded in 2015, we empower students to achieve their goals.

Key Responsibilities:
  • Evaluate customer support interactions and assess adherence to established processes and guidelines.
  • Provide constructive feedback to improve performance and maintain high-quality service standards.
  • Collaborate with team leaders to enhance support processes and workflows.
  • Create reports on quality metrics and identify areas for improvement.
  • Develop and implement training programs for support team members.

Requirements:

  • Prior experience as a Quality Analyst or similar role in a customer support environment.
  • Strong analytical and problem-solving skills with attention to detail.
  • Excellent communication skills, both written and verbal.
  • Able to provide constructive feedback and coach team members for continuous improvement.


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