Voice Support Representative

12 hours ago


Kota, Rajasthan, India beBeeSupport Full time ₹ 5,00,000 - ₹ 10,00,000
Customer Engagement Specialist RoleWe are seeking a Customer Engagement Specialist to play a pivotal role in our learners' onboarding experience. As the first point of contact, you will provide personalized support and guidance throughout their journey.Key Responsibilities:
  • Proactive Onboarding: Welcome new learners with a timely call to guide them through account setup, platform access, and initial orientation.
  • Red-Alert Engagement: Proactively contact at-risk learners flagged by the system to diagnose challenges and provide solutions, such as academic tips or deadline extensions.
  • Problem Resolution: Address and resolve learner issues related to billing, platform access, and general inquiries by coordinating with internal teams.
  • Administrative Support: Maintain detailed call logs and learner status in the CRM system, and participate in quality assurance assessments.
  • Continuous Improvement: Provide feedback on workflows and suggest enhancements to improve the learner experience.

Required Skills & Competencies:

  • Exceptional Communication: Clear, confident, and empathetic voice communication.
  • Problem-Solving Ability: Ability to understand concerns, assess needs, and act quickly.
  • Learner-Centric Mindset: Patience and dedication to improving learner experience and outcomes.
  • Time Management: Capable of managing call schedules, follow-ups, and reports efficiently.
  • Tech Savvy: Comfortable using CRM systems, call monitoring tools, and internal platforms.


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