Customer Support Representative
4 days ago
We are seeking a skilled Customer Support Professional to join our team.
The ideal candidate will have excellent communication skills, be able to handle customer inquiries with ease, and possess a strong problem-solving ability.
Responsibilities:
- Act as the primary point of contact for customer queries via phone, email, or other communication channels.
- Maintain positive relationships with clients by ensuring timely updates and resolution of issues.
- Coordinate with internal teams to resolve service-related concerns and ensure seamless operations.
- Support account setup, documentation, and order processing.
- Manage escalations and provide proactive communication with customers.
- Assist in onboarding new clients and provide guidance on our services.
- Document customer interactions and maintain accurate records in CRM systems.
Requirements:
- Bachelor's degree in Business, Logistics, or a related field (desired).
- 2-3 years of experience in customer service, client relations, or logistics support.
- Strong verbal and written communication skills in English.
- Problem-solving ability with a customer-first mindset.
- Good knowledge of North American Trucking operations (preferred).
- Ability to multitask and work under pressure in a fast-paced environment.
- Proficiency in MS Office and CRM tools.
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