IT Infrastructure Specialist

1 day ago

Alleppey, Kerala, India beBeeSystemAdmin Full time ₹ 8,00,000 - ₹ 12,00,000

About the Role

This is a key position that requires an expert in system administration to oversee and manage desktops, laptops, and other end-user devices throughout the organization. The ideal candidate should have proficiency in Windows 10 and macOS hardware, as well as experience with Mobile Device Management tools and endpoint security software.

Responsibilities

  • Manage and maintain desktops, laptops, and other end-user devices to ensure they are running smoothly and efficiently.
  • Diagnostics and resolve issues related to Windows and MacOS applications, networking problems, and infrastructure components.
  • Troubleshoot basic network connectivity issues in LAN/WAN environments and resolve system-related problems as needed.
  • Generate reports and dashboards to monitor compliance status, software inventory, hardware inventory, and other key performance indicators.
  • Coordinate and implement the installation of client- and department-specific applications and systems.
  • Proactively escalate tickets to senior team members or specialists and actively monitor the onboarding pipeline and ticket queues.

Required Skills and Qualifications

  • Proficient technical support skills with laptop hardware (Windows 10, macOS) and Android devices.
  • Experience with Freshservice and Manage Engine Desktop Central.
  • Ability to troubleshoot and support infrastructure components, including wireless networks, multi-function printers, AV equipment, and networking (TCP/IP, DNS, etc.).
  • Knowledge of hardware maintenance to ensure continuous functionality of all IT equipment.
  • Expertise in server management to ensure reliability, security, and performance of server resources.
  • Strong technical troubleshooting and problem-solving capabilities.
  • Organized and able to adapt to changing priorities.
  • Team-oriented collaborator willing to share knowledge and experience.
  • Solid communicator with the ability to provide professional documentation.
  • Basic Linux knowledge.

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