Technical Service Specialist

1 week ago

Bengaluru, Karnataka, India beBeeService Full time ₹ 15,00,000 - ₹ 28,00,000

We are looking for a highly skilled Service Technician to provide top-notch support for our customers.

Job Description

The ideal candidate will be responsible for delivering exceptional service experiences, driving service success that improves customer satisfaction, maximizes retention, and increases profitability. This role requires technical expertise, excellent problem-solving skills, and a strong customer-oriented approach.

Key Responsibilities:
  • Provide timely and professional service support during on-site visits, dispatches, and field operations.
  • Manage all installation, repair, maintenance, and testing tasks with precision and attention to detail.
  • Diagnose complex technical problems and determine effective solutions.
  • Produce accurate and detailed service reports, ensuring correct documentation of all processes.
  • Develop strong relationships with customers through active listening, empathy, and tailored recommendations.
  • Collaborate seamlessly with the technical team and share information across the organization.
Required Skills & Qualifications
  • Bachelor's degree in Engineering or a related field, such as Chemistry, Electronics, Electrical, or Instrumentation.
  • Proven experience in field service, particularly in chromatography product segments.
  • Proficiency in using mobile tools and applications.
Essential Skills
  • Ability to troubleshoot, test, repair, and service complex technical equipment.
  • Excellent communication and interpersonal skills.
  • Strong analytical and problem-solving abilities.

This is an exciting opportunity to join our team and contribute to delivering exceptional customer experiences.

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