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Expert in Captive Operations Wanted
3 weeks ago
We are seeking a motivated professional to fill the role of Captive Operations Specialist. This position involves handling daily operations, ensuring process excellence, and delivering high-quality outputs within defined Service Level Agreements (SLAs).
Key Responsibilities:
- Manage customer requests, transactions, and data processing accurately and efficiently.
- Ensure timely completion of tasks while maintaining required quality standards.
- Collaborate with internal teams to resolve issues and improve processes.
- Maintain documentation and adhere to process updates and Standard Operating Procedures (SOPs).
- Participate in knowledge-sharing sessions and team meetings to drive performance improvement.
- Escalate issues to supervisors when required and contribute to root cause analysis.
- Support process audits and ensure adherence to compliance and security policies.
Requirements:
- Graduate/Postgraduate degree in any field.
- Prior experience in captive operations is preferred.
- Strong verbal and written communication skills.
Why Choose This Role?
This is an excellent opportunity for a motivated professional to join our team and make a meaningful contribution to our organization's success. As a Captive Operations Specialist, you will have the opportunity to work on challenging projects, develop your skills, and grow your career in a dynamic and supportive environment.
